Shipping policy

Last updated: June 2, 2025

 

This Shipping Policy describes how INDILAMP (the "Site", "we", "us", or "our") ships through Third party vendors when purchase of product(s) from indilamp.in (the "Site", collectively, the "Services") happens successfully. For purposes of this Shipping Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual who makes a successful purchase.

 

Order Processing:

·    All orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates will vary based on your location and the shipping method selected. Typical delivery times range from 1 to 7 business days for standard shipping.
  • Please note that delivery times are estimates and are not guaranteed. Actual delivery time may vary due to factors beyond our control, including but not limited to, shipping carrier delays, weather conditions, and customs processing.

 

Shipment Confirmation & Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes:

  • We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • International orders may be subject to customs duties and taxes, which are levied once the shipment reaches your country. Additional charges for customs clearance must be fulfilled by the recipient.

 

Damages:

  • If you received your order damaged, please contact the our support team and please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy:

  • We currently do not ship outside India.

 

Shipping Restrictions:

  • Some products may not be available for shipping to certain destinations due to local regulations. We will notify you if an item cannot be shipped to your location.

 

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email: support@indilamp.in
  • Phone: +91 88795 81530 | +91 88792 81530

 Thank you for shopping with us. We are committed to ensuring that your order is delivered promptly and in excellent condition.